I am blown away by how professional and courteous the gentlemen were at the immaculately clean Fincastle Automotive. If I could give more than 5 stars, I would! I dealt specifically with Will and Randall. My technician was Evan. I had taken my car to be inspected at Southern Team Nissan and got a glowing report. As soon as I left, my brakes made a horrible sound. Calling Nissan, they assured me it was probably "condensation" on the brake pad. I took it to Fincastle Automotive just for peace of mind and was assured it was NOT condensation but suspected brake pads needed replacing. (The report from Southern Team said a 6mm on my front brake pads). To make a long story short, Fincastle FIT me into their schedule, gave me a FREE CAR to drive while they had mine and treated me with the utmost of respect. They provided me a comprehensive report before fixing anything, which I was able to send to my husband; instead of just "telling me all the automotive terminology of what needed to be fixed," that I quite frankly don't understand. I just expect my car to be fixed properly and charged fairly... not given a clean bill of health and sent home $200.00 poorer. Fincastle Automotive made sure everything was in good condition, fairly priced, handled quickly (next day I got my car back) and I will NOT HESITATE to return to them in the future! Wonderful experience!!